Anonymous
map-marker Phoenix, Arizona

Ruud products don't hold up. Major repairs after two years.

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I had Rudd products installed in August 2021 (electric 40 gal water heater) and a Rudd split-system HVAV electric system in September in 2021. BOTH system have required major repairs in just over two years. I am greatly disappointed. They are under warranty, but I still have service calls and labor costs that I certainly didnt expect so soon in ownership. I expected the products to hold up much longer. I question the quality of the brand.
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User's recommendation: Dont purchase Ruud

Debra W Kfh

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Verified Reviewer
| map-marker Phoenix, Arizona

Ruud split heating/cooling system AND Rudd water heater breaking after TWO YEARS

Hi. I rarely write emails like this but I need to let you know how disappointed I am with your products. In August of 2021 I had a new Rudd 40 gal (short) electric water heater installed in my home by Goettl AC & Plumbing out of Phoenix. I have had the unit 2 years 5 months, and it is no longer heating water. I have Goettl coming out tomorrow (Jan 15 2023) to repair/replace the unit. Two weeks prior, I had Three Phase Mechanical in Mesa AZ come to my house because my heater (a Ruud split system electric HVAC system) was repeatedly shutting off for no reason and not keeping my home heated. They ended up having to replace the motor in the heating unit. System was bought new and installed September of 2021. Both system are on their own dedicated breaker. Both systems were professionally installed by certified Rudd dealers. Even with warranties (10 years on the split HVAC system and 6 years on the water heater), I now still have service calls and labor costs. To have major repairs on both Ruud products less than two-and-a-half years in to ownership is a direct reflection on the quality of your products. What have you to say about this? At this point I'm not sure I would recommend a Rudd product to others if I were asked. My experience so far has not been a good one. Just thought you should know. Sincerely, Debra Weiss c/o Superstition Ranch 505 S. Royal Palm Rd Apache Junction AZ 85119 602-999-****
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User's recommendation: Think twice before choosing Ruud. Systems don't hold up for more than a couple of years.

Tammi Hrc

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Verified Reviewer
| map-marker Boca Raton, Florida

Water heater problems for second time

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We purshased one of your water heaters since the one we had for 25 yrs never had a problem. This new one we bought it a year ago from Archie Plumming (West Palm Bch)is a 50 gals water heater We were very excited until 5 months after started to not heating Archie changed some part then 4 months ago almost same but this time 0 warm water. Archie diagnosed water was leaking on to the electric element (miracle did stared a fire) Archie changed it and now after 4 months and $500 reinstallation fees of a supposed brand new one same thing is happening. Heating for a while then cero warm or hot water. Would you please , please help us to solved this REPEATED Issue? Looking forward to your answers Thanks
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Loss:
$2000

Preferred solution: Get a REAL WORKING WATER HEATER that will lasted another 20 yr

User's recommendation: I’m sorry but I can’t now

Stacy T Bgx

Water heater gone bad after just a year

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My water heater was installed at the end of June 2022. Today they came out for the annual maintenance and the water heater is leaking from the top seal. Since this is a manufacture problem, I'm stuck paying another $1500 for the plumbers to install a new one but they'll cover the new water heater. Ruud should be paying that installation fee not me.
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Loss:
$1500

Preferred solution: For them to pay for the install also

User's recommendation: Go with another company

Gregory B Zmd

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Verified Reviewer

Warranty Parts Issue

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I attempted contact through your site, and never received a response. I am on day 12 of attempting to obtain a replacement compressor warranty part. My installer has attempted to order this part multiple times through their distributor. Please contact me and my contractory, and your distributor and expedite this warranty part. It is unacceptable that it should take this long to obtain a simple part. It is also unacceptable to ignore contact requests submitted through your own web site as well. My contractor is Comfort Masters in Lubbock Texas, (806) 749-****, and they are attempting to work through Insco Distributing to obtain the necessary repair parts for my broken system. Between the three of you, I expect prompt resolution. I can be contacted at 806-789-****.
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Cons:
  • Price
  • Reliability

Preferred solution: warranty repair parts delivered, repairs to system completed in a timely manner

User's recommendation: Avoid

Anonymous
map-marker Dallas, Texas

Residential water heater

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Never got an answer called in twice and all I got was a busy signal. I needed trouble shooting for a 25 yr old residential water heater that was flooding I wanted to know how to turn it off but could not get through to Ruud at all!
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KIMBERLY M Rzr

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Verified Reviewer
| map-marker Pompano Beach, Florida

The unit is 4 years old tomorrow.the coil has to be replaced for the 2nd time

conveniently the company that installed it is HONEST AC,LLC they have apparently gone out of business. they never registered my unit that came in writing with a 10 yr warranty parts, also they warrantied me 3 yrs labor which would have covered last years fees!! when i called RHEEM customer service they take NOOO responsibility for their lack of actions.I explained how they make you and your product look bad,she never asked me who sold me this *** expensive unit- Freon is at an all time high, plus labor for 2 people and 100$ handling fee. It is made like JUNK!!! my MIL has a 25yr old ac still working and thats because it was American made! My house is hot and we have to wait 10 days before they fit us in the schedule! UNREAL!
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Cons:
  • Poorly made

Preferred solution: Apology

User's recommendation: make sure your products are registered- put in writing means *** if they go out of business

1 comment
Guest

ruud unit just over 5 years old. Just failed for the 2nd time in 4 months.

parts under warranty but labor is not. This product is pure garbage. 2 previous units lasted over 20 years without any mechanical or electrical issues, just refrigerant refills.

Avoid this mfr if you don't want a hassle free experience. summer in florida and can't wait to trade this lemon in.

Anonymous
map-marker West Palm Beach, Florida

ENDLESS HOLD TIMES

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TRY CALLING SUPPORT FOR HYBRID WATER HEATER AND PREPARE TO SPEND HOURS ON HOLD!!!!!!!!!!!!!!!!!!!!!!!!
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User's recommendation: STAY AWAY!

Mike A Mlf

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Verified Reviewer
| map-marker Ocean City, Maryland

Worthless RUUD warranty

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RUUD Furnace broke in cold November. Its on warranty, but they said they can ship this broken part only in 4 weeks! That makes it totally worthless. Why not in six months or a year?!
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Loss:
$6500

Preferred solution: Full refund

User's recommendation: Stay away from RUUD people and don’t trust their warranty promises. Assume you have no warranty even if you paid for it. Easy to spot when they are lying to you - their mouth moves!

Sheei m

Warranty

Unable to call RUUD direct. They only have an email contact. They dont call you back. I simply would like a direct phone number.
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Loss:
$500

Preferred solution: Let the company propose a solution

Anonymous
map-marker Watertown, Massachusetts

Furnace installation support

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Look for tech support To ask a few questions regarding their product very difficult to get any Tech Support almost like trying to get through a firewall. I only recommend companies that have fantastic tech-support this company does not
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User's recommendation: No tech support no recommend

Jeri J

Can't find AC specialist in my area.

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We don't have a specialist in our area that will answer the call. We need a condenser fan motor for a UT-58B10, our unit is old. Bearings going out. Is it possible to purchase from your location?? HP 1/4 , Volts 230, approx shaft 5" lg, 1/2" or 7/16" diameter.
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Reno, Nevada

No response

No response. Why can't I get a response?
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Shamira Ldn
map-marker Flushing, New York

Heat pump trouble

When unit is switched to heat mode, air handler fuse pops. Already checked wires for continuity everything is fine.
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Mathilda Wgv

Terrible

I need help with heat pump installation
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Anonymous
map-marker Walnut Creek, California

Ruud Heating And Plumbing - Furnace Installation Review from Walnut Creek, California

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Stay away- he's a crook! He installed plumbing at a cost if 4500 and it didn't pass inspection and therefore had to be torn out and redone. Dan wouldn't return phone calls so we had to pay someone else another 5K! He also installed a brand new furnace for 1599 but didn't convert it to propose. Because he installed it wrong it voided warranty and we had to pay 2500 for a new one! He's a very bad person- we are suing him
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Reason of review:
Bad quality

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